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Managed services for telecom operators

Managed services for telecom operators

Removing the efficiency barrier customers face from technological complexity

Managed services are becoming increasingly popular with businesses around the world. The global market for managed services is expected to grow from USD 160 billion in 2014 to USD 286 billion in 2019, at an estimated CAGR of 12% over the next few years.

 

Managed services are becoming increasingly popular with businesses around the world. The global market for managed services is expected to grow from USD 160 billion in 2014 to USD 286 billion in 2019, at an estimated CAGR of 12% over the next few years.

This paper will shed more light on the delivery complexities. Global customers demand service that is uniform worldwide, with all the operational complexities this entails. At the same time, national mid-sized and even small enterprises require factory-like delivery of managed services.

Customers buy managed services to increase staff productivity beyond the complexity barrier.

Examples include integrating a unified communication system with a Microsoft Exchange solution, establishing a single-sign-on federation mechanism and the like. However, for operators this means that successfully delivering managed services requires them to be more efficient in managing the client’s technical complexity than the clients themselves are. And this is precisely where the problem rests.

Datum: Oktober 2015

Datei herunterladen: ADL_ManagedServicesforTelecomOperators_01.pdf (.PDF, 492 Kb)

India

India

Investment Opportunity

A special report by Arthur D. Little on why India is an attractive investment destination, prepared for ASSOCHAM, one of India’s largest apex Chambers of Commerce, in conjunction with a Global Investors’ India Forum hosted by them in New Delhi, India on September 23-24, 2015”. This report captures the “voice of the investor” on the positives and challenges of investing and doing business in India.

Datum: Oktober 2015

Datei herunterladen: ADL_InvestmentdestinationIndia_01.pdf (.PDF, 1.4 MB)

Telecom operators: Open Innovation with start-ups

Telecom operators: Open Innovation with start-ups

Venture forth as partners of choice

The latest start-up activity cycle represents not only an accelerated disruption to existing business models but also serves as a renewed opportunity for telecom operators to tap into growth and innovation. At the same time, operators are currently far from being the partners of choice for start-ups, but are rather seen as slow-moving, inefficient, non-decision making and ultimately non-value creating partners.

Amidst increasing corporate venture capital participation in the start-up economy, our report focuses on how to engage with start-ups and advocates fundamental shifts in the engagement models.

To be able to benefit from start-up collaboration, operators need to fundamentally change their mindset, operations and governance. Specifically this requires (a) a shift from a procurement mindset to actively pitching for innovation partners and (b) commit to enabling governance that incentivizes innovation or at the very least, provides independence to those who are tasked to drive this within the organization. This would help operators change from simple facilitators of access to customer, billing and technology platforms to partners that actively seek out collaboration and commit to co-creating value by driving internal change.

 

Datum: September 2015

Datei herunterladen: ADL_Telco_Start-ups_OpenInnovation_01.pdf (.PDF, 588 Kb)

High Throughput Satellites (detailed report)

High Throughput Satellites (detailed report)

Delivering Future Capacity Needs

Advances in satellite communications technology in recent years have led to a significant increase in throughput delivered from a raft of new ‘High Throughput Satellite’ (HTS) systems. More than a dozen such satellites have been launched in recent years and several more will go into orbit in the coming years. These satellites support diverse user requirements and use cases – from ‘connecting the unconnected’ to providing secure and resilient communications to industries, SMEs and all end users.

In this extended commercial and technical white paper we explore in particular the performance tradeoffs, and note the growing importance of higher frequency systems, given the significant spectrum allocations and high performance in key deployment areas. HTS systems offer a step change in bandwidth delivery to support a host of diverse customer requirements. The raft of systems launched must balance tradeoffs that affect system performance, user experience and cost of service, which are extensively modelled and reviewed.  This report highlights that the choices available in terms of geographic footprint, performance and cost are many, so it is increasingly important for users to carefully consider their actual use case requirements.

We would also like to thank Prof. Michel Bousquet, of Institut Supérieur de l'Aéronautique et de l'Espace, Toulouse, and Avanti Communications  for their collaboration and support in the development of this paper.

In addition to this detailed whitepaper, an executive summary version is available.

Datum: Juli 2015

Datei herunterladen: ADL_High_Throughput_Satellites-Main_Report_01.pdf (.PDF, 1.5 MB)

Managing Global Production Networks

Managing Global Production Networks

Study Results June 2015

Global megatrends create transformation pressure  on the manufacturing industry and their global production networks. Our recent study on “Managing global production networks” analyzed how companies are achieving high performing  production networks e.g. by managing network goals, network structure and network coordination. It became obvious that  today’s global competition requires companies to strengthen network capabilities vs. a site capabilities and are able to constantly evolve the network design to respond to the dynamic market in an agile way. Key discipline is the strategic management  of the network with a holistic optimization of the entire network. There is a clear requirement of a higher degree of centralization and standardization whilst meeting local requirements at the same time. High performing companies have established a regular knowledge transfer between the plants and a regular KPI-based performance measurement of the entire network.

Datum: Juni 2015

Datei herunterladen: ADL_ProductionNetworkStudy_01.pdf (.PDF, 876 Kb)

Urban Logistics

Urban Logistics

How to unlock value from last mile delivery for cities, transporters and retailers

Today, 64% of all travel happens within urban environments, and the total amount of urban kilometers traveled is expected to triple by 2050. A similar trend is anticipated in terms of urban goods distribution, with e-commerce being the fastest-growing driver of urban deliveries, which also impacts the length and fragmentation of urban logistics flows. As a growing number of vehicles in urban areas implies increased congestion, air pollution and noise, which negatively impact traffic safety, quality of life and urban economic competitiveness, more and more cities are experiencing issues related to last mile delivery of goods.

Last mile delivery of goods is a difficult issue to apprehend, as it involves several levels of complexity. In addition to the heterogeneity of the goods transported and of the means of transportation, urban logistics encompass diverse levers and multiple stakeholders.

Datum: Juni 2015

Datei herunterladen: ADL_Urban_Logistics_02.pdf (.PDF, 478 Kb)

Digitale Signaturen

Digitale Signaturen

Auf dem Weg zu einem digitalen Europa

Lösungen für digitale Signaturen ersetzen schnell papier-basierte Unterschriften und haben das Potenzial, signatur-bezogene Prozesse zu dominieren. Die hauptsächlichen Vorzüge dieser Technologie schließen eine gesteigerte Effizienz, geringere Kosten und höhere Kundenzufriedenheit ein.

Prozesse, die noch immer eine handgeschriebene Unterschrift benötigen, verzögern die Wirtschaftlichkeit, steigern die Komplexität durch Archivierung und belasten die Umwelt durch die Nutzung von Papier. Unternehmen neigen aus diesen Gründen verstärkt dazu, sich mit digitalen Unterschriften zu befassen. Die Finanzbranche hat sich als erste der Entwicklung und Anwendung von Lösungen für Digitale Signaturen zugewendet. Andere, wie etwa Telekommunikation, Handel, Versorgung, Notariate oder das Gesundheitswesen, werden schnell folgen, weil die Vorzüge dieser neuen Technologie – insbesondere höhere Effizienz, geringere Kosten und größere Kundenzufriedenheit - nicht auf bestimmte Branchen limitiert sind. Obwohl Lösungen für Digitale Signaturen klare Vorteile bieten, müssen sie dennoch einige Herausforderungen bewältigen. Dazu gehören die Anpassung der bestehenden Systeme und Prozesse an die neue Technologie, Bedenken hinsichtlich der Akzeptanz durch Geschäftspartner und die vermeintlich hohen Kosten.

Dieser Report basiert auf einer Befragung von 50 Marktexperten in Europa durch Arthur D. Little sowie einer umfassenden begleitenden Marktanalyse. Der Bericht beinhaltet einen Überblick über die Technologie der Digitalen Signatur, das gegenwärtige und zukünftige Marktpotential sowie die Vorteile und Herausforderungen, die damit verbunden sind. Verschiedene Beispiele für praktische Anwendungen der Digitalen Signatur werden vorgestellt.

Datum: Juni 2015

Datei herunterladen: 20150608_ADL_DigitalSignatures_german.pdf (.PDF, 418 Kb)

GCC Solar Energy: Turning plans into reality

GCC Solar Energy: Turning plans into reality

How to renew the lost momentum?

The potential for solar energy in the Gulf Cooperation Council (GCC) is indisputable. Underpinned by the acute need to find alternative energy sources to reduce the opportunity cost of burning fossil-fuels, as well as the requirements to drive economic development, employment and technology intensive industries, the “solar industry” is no longer a sector this region can afford to ignore and not develop.

Acknowledging this, the region has announced ambitious plans to exploit the solar-energy opportunities in the last half-decade. However, these ambitions have not yet been realized into action. Despite the announcements in the past to kick-start the sector, actual deployment is still at its nascent stage, and the share of the GCC’s solar-energy capacity remains paltry (only < 0.5% of the installed generation capacity in the GCC in 2014). Saudi Arabia’s conspicuous absence in this sector, despite the country’s high potential, is particularly noteworthy. In this article, we provide a report on the GCC’s progress, identify root causes of the delayed deployment and suggest steps to turn the ambition into reality.

Datum: Juni 2015

Datei herunterladen: ADL_RenewableEnergy_01.pdf (.PDF, 594 Kb)

Airports 4.0

Airports 4.0

Impact of Digital Transformation on Airport Economics

Airports are at the fore-front of global challenges and innovations of our society and business, among which Digital Transformation. Arthur D. Little highlights the impact of Digital Transformation on Airport Economics.

Datum: Mai 2015

Datei herunterladen: 2015-05-Arthur_D_Little_T_T-Impact_of_Digital_on_Airport_Business_Model_01.pdf (.PDF, 450 Kb)

Reshaping the future with NFV and SDN

Reshaping the future with NFV and SDN

The impact of new technologies on carriers and their networks

A geographically diverse set of Tier 1 carriers is driving initiatives to standardize critical components of network functions virtualization (NFV) and software-defined networks (SDN). Led by AT&T, Deutsche Telekom, NTT, Telefonica and Verizon, among others, these carriers hope to bring new technologies first developed and proven in the data center into their networks. The excitement over NFV and SDN has created renewed interest in the networking business and has fanned debate regarding potential winners and losers. So far, however, there has been only limited analysis of the potential economic and competitive impact of these technologies on the network, operations and the bottom-line.

This joint white paper by Arthur D. Little and Bell Labs aims to fill that gap. It offers our views on the network of the future and discusses the value of fusing carrier networks with the cloud ecosystem, as enabled by these technologies. These changes are both an opportunity and a necessity for telecom operators — and for those that get it right, it will be a game changer.

Datum: Mai 2015

Datei herunterladen: ADL_BellLabs_2015_Reshapingthefuture_01.pdf (.PDF, 954 Kb)