organization transformation

Organization & transformation

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The 5F War Room

Ensuring health & safety while preparing recovery and future growth

Businesses worldwide are facing unprecedented challenges from the COVID-19 pandemic. The paramount need is to secure health and safety for the workforce, clients and our societies at large. Beyond that, impact on demand is brutal, with companies forced to juggle major downturns and upturns for...
Strategy, Organization & transformation, Operations management

Resolving customer complaints in the digital era

Telcos: Dare to care ?

Telecommunications, Information technology, Media & Electronics (TIME), Organization & transformation

Lost in transformation

Strategic options for transportation & logistics companies in a changing market

Transformation has arrived in the transportation & logistics industry. However, we have only just witnessed the start of an extensive change process that will shake up the balance of power. Players unable to adapt to the new reality will face immense pressure, as entire business models are at...
Travel & transportation, Organization & transformation

Legacy transformation dilemma

How to minimize risks and accelerate returns

Digital competitors have raised the bar and are forcing incumbents from virtually every industry into huge transformation programs. To win this race for digitalization, incumbents are investing vast amounts of resources into multi-year programs that require them to change the engine with the train...
Organization & transformation, Technology & innovation management

Digitalization of government services

We want an “experience” – not just great IT

Governments and constituent entities are embracing digitalization to provide user-friendly government services to citizens and simultaneously reduce their cost to offer such services. There are numerous success stories, interestingly some of them are from very small nations but failures abound as...
Public services, Telecommunications, Information technology, Media & Electronics (TIME), Organization & transformation

The Lebanon municipal solid waste crisis

Insights into long-term solutions

Most developed countries have established solid waste management practices to deal with different types of waste in economical and environmentally friendly ways, including industrial and hazardous waste, medical waste, construction and demolition waste, agricultural waste, waste-water sludge and...
Public services, Utilities & alternative energy, Strategy, Organization & transformation

Capacity effect of autonomous vehicles

Impact of autonomous vehicles on the capacity of traffic

Arthur D. Little conducted a real-world simulation analysis that demonstrates that switching to totally autonomous vehicles dramatically reduces urban congestion, but that a mix of human and robot drivers actually increases traffic jams. The micro-simulation was based on a major intersection in...
Automotive, Strategy, Organization & transformation

Driving transformation in research & technology

Using key performance indicators to catalyze change

Research and Technology Organizations (RTOs) are under growing pressure to stay abreast of rapidly evolving business or national science and technology priorities and to demonstrate greater impact. They therefore undergo continual strategic and operational change to adapt, but in some cases,...
Organization & transformation, Technology & innovation management

Die WHY-Strategie

Wie erklärt man sich, dass einige Unternehmen so viel erfolgreicher sind als andere? Es hat sich herausgestellt, dass die erfolgreichsten und innovativsten Unternehmen dieselbe Strategie anwenden. Sie alle denken, kommunizieren und handeln in derselben Art und Weise, die das komplette Gegenteil des...
Organization & transformation

Innovation through contracting in the oil and gas sector

How contracts with external partners drive innovation in the oil and gas sector

An increasing number of CEOs see innovation as a key lever for growth and critical to achieving sustained competitive advantage across the oil and gas sector. To be more innovative, firms increasingly complement their internal innovation capabilities with solutions, ideas, and technologies from...
Oil & gas, Strategy, Organization & transformation, Technology & innovation management